Hoppy — Datenschutzrichtlinie

Welcome to the Hoppy Privacy Policy ("Privacy Policy"). This Privacy Policy outlines how we collect, use, protect and share your personal data. Please read it carefully alongside our Terms of Service.

Contents

• Who we are?
• Who can use Hoppy?
• How is my personal data collected and used by Hoppy?
• How else does the Hoppy use my data?
• What is the legal basis that allows Hoppy to use my data?
• How long will Hoppy keep my data?
• What information does Hoppy collect about me if I’m under the minimum age?
• Does Hoppy share my information with third parties?
• What information can other users access about me?
• Your rights
• How does Hoppy protect my personal data?
• Where is my personal data kept?
• Why did I receive an Apple Tracking Transparency prompt?
• Does Hoppy collect any other personal data about me?
• Does Hoppy use my personal data for any other purpose?
• Does Hoppy use cookies?

Who we are

Hoppy App Limited ("Hoppy", "we", "us" or "our") is a company incorporated in Barbados under company number 52163 and located at The Gables Haggatt Hall, Saint Michael, Barbados is the controller responsible for your personal data.

Hoppy has designated a Data Protection Officer and they can be reached by emailing dpo@hoppy.com or by post at the address above.

Who can use Hoppy?

You must be aged 18 or over to use the App. When you sign up, we ask for your date of birth and require verification as described under “Identity, age and liveness verification” below. If you are not aged 18 or over, you are not permitted to use the App.

Other registration restrictions may apply (e.g. age, location, other enrollment), and if so, we let you know during the registration process in-App.

How is my personal data collected and used by Hoppy?

In this Privacy Policy, we use the terms ‘personal data’ and ‘personal information’ to refer to the same type of information, meaning information that identifies, relates to, or can be reasonably linked directly or indirectly to you. You should interpret this Privacy Policy accordingly, under the applicable laws where you live.

Hoppy (the App) is a dating app that lets you create a customisable profile, discover other eligible users, match through mutual likes, and exchange private one-to-one messages and media. In this Privacy Policy, “Public Content” means the User Content you display to other eligible users through your profile and discovery features, including your photos, bio, interests, favourite quotes, and movie or album covers selected for display. “Public” does not mean visible to everyone on the internet. “Private Content” means one-to-one chats and media sent privately to an intended recipient. Together, these are “User Content”, as described in our Terms of Service.

Registration

When you apply to join the App, we will collect certain information to create your account (“Account Information”) and create your profile (“Profile Information”), which may include your:

Account Information:

• Your phone number;
• Email address (if you have ever provided one, as further set out below);
• Date of birth;

Profile Information:

• Your first name;
• Your age;
• Photographs (at least 2);
• Gender identity;
• Dating preferences;
• Username (which doesn’t need to be your real name);
• Bio (if you choose to write one)
• Day-to-day profession;
• Spoken languages;
• Location (whether by providing location access from your phone, telling us your location or telling us where you grew up and where you are currently living in your profile information);
• Education information (level of study, where you currently study, etc.);
• Lifestyle information, including interests and habits (such as the type of music you listen to, whether you have/want kids, drinking or smoking and more);
• Social media account handles (whether or not these accounts are linked to your Hoppy User Account);
• Custom profile selections;

Contacts

If you participate in one of our referral programs or use our contact matching features, you may choose to grant the App access to the contacts on your device so we can more easily invite them to become users of the App and help you discover contacts and friends of friends who are already using the App. Please ensure you have obtained contacts’ consent before sharing their personal data with us or that you are otherwise permitted to share this information.

Hoppy users found in your contact list may be recommended to you in the App, and we may also show you other users whose contact list includes a saved phone number in common with you.

No one will be able to see the contact number you registered with. They will only see the limited profile information as set out above. If you withdraw permission for the App to access your contacts, we will stop using your contact list for matching and remove the shared contact data from our systems in line with our retention policy.

Location settings

The location you share on your profile will be shown at city level in the App. We do not display your exact device coordinates to other users.

Separately, we may offer you the option to use your location in order to connect and/or engage with other users based on your geographic location and its proximity to theirs.

If you have given the App access to your location, but wish to stop, you can do so by the following methods:

1. iPhone app — settings, privacy, location services, Hoppy
2. Android — settings, security and location, location, Hoppy

Profile information

You control your user profile. These details are available to you at any time by accessing your profile in the App. You can correct and update the information in your profile at any time but you are only able to change your date of birth once within the profile. If you have any issues, you can contact Hoppy’s Customer Support Team through the App

Be careful about posting private and sensitive details about yourself on your profile or sharing them in private messages. Profile information can be seen by other Hoppy users; private messages are for their intended recipients, subject to the safety review described below. Photos, profile selections and messages may reveal special category data such as religious beliefs, ethnic origin, political opinions, health, sexual orientation or sex life. Where required by applicable law, we rely on your explicit consent to process this information, including to display it to other users where you select it for your profile. Simply accepting our Terms of Service or this Privacy Policy does not provide that consent. You can change your profile at any time to remove this information, or contact dpo@hoppy.com to withdraw consent. Withdrawal does not affect the lawfulness of processing before withdrawal.

Phone number verification

For safety and security and to ensure you have the best possible user experience, we require users to verify the mobile phone number that they use to register for a User Account. To do this we send a code to the mobile phone number that is provided and that code must be entered into the App to enable an account to be created. We want to make sure you are not a robot! And we also want to avoid fake Hoppy accounts being created which can be used for malicious activities and cyber crime – they threaten the App network and spoil things for everyone. We use third party providers for account verification who will keep your phone number for up to 90 days for fraud identification purposes. The third party provider used will depend on the verification method you have chosen (currently SMS, and in certain markets, SMS and voice calls).

Face detection

Hoppy uses on-device face detection technology solely to verify that a human face is present when a user captures or uploads photos or videos. This processing occurs entirely on the user's device. We do not collect, store, retain, transmit or share facial templates or other face-detection data generated by this local function. This does not prevent the photo or video itself being uploaded when you submit it to the App. Any temporary processing required for on-device face detection exists only while the content is being captured or uploaded and is immediately discarded afterward. These statements relate only to the local face-detection function. The separate verification processing performed by our partners, and the results and images we receive from them, are described below.

Identity, age and liveness verification

To keep our community safe, prevent fraud and help ensure users are aged 18 or over, we require a verification selfie and face scan when you register. We may also require further checks during your use of Hoppy. Specialist third-party verification providers analyse facial features for age estimation and liveness checks, helping us confirm that you are a real person. We receive the verification results and a reference image of your face. We share that reference image and images from your profile photos and videos with our cloud processing service providers, which compare them and return similarity scores to help detect impersonation.

These checks involve facial images and biometric identifiers and information, including facial geometry and information derived from it. Before the checks, we obtain the explicit consent or written release required by applicable law, including electronically where permitted. The consent covers Hoppy and its verification and cloud processing service providers collecting, using, storing and disclosing this information for age estimation, liveness verification and face matching, for the periods described under “How long will Hoppy keep my data?”. It also covers comparing your reference image with photos or videos containing your face that you subsequently upload to your profile. Accepting the Terms of Service or this Privacy Policy alone does not provide the separate consent or written release required by law. We do not sell, lease, trade or otherwise profit from biometric identifiers or biometric information, or use them for advertising.

You may withdraw your consent at any time by contacting dpo@hoppy.com. Withdrawal does not affect the lawfulness of processing before withdrawal. Because verification is required for access to Hoppy, we may be unable to provide or continue your account if you do not complete the required checks or withdraw the necessary consent. The statutory consent, disclosure and retention requirements that apply to biometric processing, including under Illinois BIPA and applicable Texas and Washington laws, take precedence over any general permission in this Privacy Policy or our Terms of Service.

Linked accounts

The App may from time to time allow you to link or reference your User Account with your Facebook, Instagram, TikTok or X account(s). Linking or referencing a third-party social account will share some information from that account directly to your Hoppy app profile (for example, by allowing other users on the App to find your Instagram page directly from your Hoppy profile).

We will only receive the limited information that Facebook, Instagram, TikTok or X permits to be transferred to us, as agreed between you and the relevant platform(s).

In order for that information to stop being displayed on your Hoppy profile, you can delete it directly on the App. To stop sharing your account information from Facebook, Instagram, TikTok or X , you should also update your settings on that account (on Facebook, Instagram, TikTok or X) and follow the instructions to remove the App’s access permissions.

Subscribing to marketing communications

You do not need to provide us with your email address to register and begin using the App. From time to time, we may offer you the ability to subscribe to marketing communications by email. If you subscribe to marketing communications by email (including our newsletter, insights and any other marketing-related communications), the email address you provide will be linked to your User Account to enable its recovery, in case you lose your phone and/or change phone numbers. Any such emails may be provided using the services of a third party service provider, such as HubSpot. You can unsubscribe at any time by clicking the ‘unsubscribe’ button at the bottom of the email. After you unsubscribe, we will continue to offer you the ability to recover your User Account using the email address you provided. You may also separately provide your email address to us in your account settings, for account recovery, without subscribing to marketing communications.

We may also use your contact details to send service communications, including verification codes and updates about your User Account and its status. These are separate from optional marketing communications.

Content and profile recommendations

We want to recommend users who are suited to your preferences. To do this, our recommendation engine evaluates signals from user behaviour within the App to improve profile suggestions and help you find someone to connect with. Our systems use a variety of factors and sometimes employ machine learning to determine the order of profile recommendations.

The data we use includes your Profile Information, dating preferences, profile selections and interactions, such as likes, matches and messaging activity. We also use location information you provide to help suggest nearby users. Access to your device’s location is optional, as described under “Location settings” above. We use the profile details needed to deliver the Services to perform our contract with you, and process App usage information based on our legitimate interest in providing relevant recommendations. Processing optional special category information, such as your religious beliefs or sexual orientation, is subject to the explicit consent requirements described under “Profile information” above. We do not use Private Content as training examples, except for hashes of violating content used to detect repeat abuse as described below.

Contests and referrals

If you participate in one of our contests, referral programs or other special activities, we may collect additional information about you as necessary to administer the program, give out any rewards, and comply with applicable laws. We describe the types of information we collect as part of these activities when you sign up to participate in them.

Moderation

To prevent abuse and help keep users safe, Hoppy uses moderators and automated safety tools to review User Accounts, registration information, Public Content and Private Content for suspected breaches of our Terms of Service or Guidelines. Private messages and media remain for their intended recipients; they may be scanned by automated safety systems and reviewed by our safety team where needed to assess suspected violations, investigate reports or protect users. If an account or content meets criteria indicating a likely breach, the account may be automatically blocked or other action taken under our Terms of Service and Guidelines. Affected users will be notified and may contact support@hoppy.com to contest the decision and request human review, including through the appeal process available for at least six months under Section 13.3 of our Terms of Service. Safety processing, disclosure and retention remain subject to the limits in this Privacy Policy and Section 13.4 of our Terms of Service.

Please note that if your User Account is blocked, any account(s) that you have on our other group platforms/applications may also be blocked as part of our anti-spam and anti-fraud procedures.

How else does the App collect and use my data?

Data collected automatically

When you use the App we automatically collect certain information, including the unique device identifier assigned to your device (“Device ID”) and other information regarding your access to or use of Hoppy. We collect information about your browser type, referring domain (this is information about a third party site that you were on before you clicked through to the Hoppy site) and mobile carrier. We use this information to check that it is you using the App, to see how you are using the App service so that we can improve the Services, to keep track of your preferences and to create a more tailored user experience.

Data we collect from others

In addition to the data you directly provide us, some data may be received from others, including:

• Other users: Users you interact with on the App might provide us with information about you from time to time. For example, another user may upload their address book to the App, and it may contain your phone number and full name, even if you haven’t provided this to us directly.
• Third party partners: When we publish ads with third party advertising partners, those partners may share information about the performance of those ads, and link the data to the users who consumed them (aka ‘tracking’). In some cases, the amount of tracking data our partners share with us will depend on your device settings across the board. In other cases, the amount of data we are able to collect will depend on the information you specifically opt to share with us.

Other data you choose to share with us

• Tracking data: By allowing the App to track you, you are consenting to Hoppy obtaining certain more detailed information about you. For more information on the exact information collected when you opt in to track your activity, please consult the ‘App Privacy’ section of the App’s page on the App Store if you are an iPhone user, and the Data safety section on the App’s page in the Google Play Store if you are an Android user.
  • For iOS 14.5 (or later) users: If you opt out of tracking on your device, we will not link identifiable information from third-party companies' apps and websites with identifiable information from the App for advertising purposes. Further information on how to control tracking settings is available below.
• Location data: If you are prompted by the App to share your location, this is optional. If you decline permission for us to collect location data, we will not collect it, and you can still use the app. However, if you give us permission to collect your location data, we will be able to determine your latitude and longitude with a degree of accuracy that depends on the services and device you are using. Your settings may allow us to collect location information only while you are using the app, or to do so at all times. In all cases, this remains optional.

What is the legal basis that allows Hoppy to use my data?

We are only permitted to use your data when we have a lawful basis to do so or there is an exception under which Hoppy is allowed to use your data. The table below provides an overview of the legal bases that Hoppy relies on to use your data, unless you are in Mexico or the US in which case the "Legal basis" column does not apply to you. Where UK or EU data protection law applies and we process special category data, such as biometric data used to identify you or information about your health, sex life or sexual orientation, we also need an applicable Article 9 condition. Depending on the purpose, this may be your explicit consent, necessity for legal claims, or a safeguarding condition authorised by law with the required safeguards. Legitimate interests alone are not sufficient. Information about criminal allegations or offences is subject to any additional conditions and safeguards required by applicable law.

How long will Hoppy keep my data?

We keep your personal date only as long as we need it for legitimate business purposes (as set out above) and as permitted by applicable law.

In practice, we delete or anonymise (if permitted by applicable law) your information (other than conversations with other active users) upon deletion of your account, unless:

1. we must keep it to comply with applicable law;
2. we must keep it to evidence our compliance with applicable law;
3. there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
4. to the extent permitted by law, the information may be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, relevant information may need to be kept while a ban applies to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account, or to enable you to re-activate and restore your account during the 30 days after you close your account.

Please note that your conversations with other users via the App may not be deleted if you delete your account if these conversations are with other active users of the App. In addition, deleted information may persist for up to 30 days in backup copies, after you close your account, to enable restoration.

Where Hoppy uses machine learning, for example to detect and prevent fraud, spam or other abuse, we keep relevant personal data only for as long as necessary for those safety purposes and as permitted by applicable law, subject to the specific deletion requirements below. We minimise the amount of personal data used, keep it securely and separate from other user data, and regularly review how long it is needed. We delete identifiable information when it is no longer required. We also use examples of Public Content to train human reviewers and automated safety systems, subject to the same minimisation and retention limits. Private Content is not included in training examples, except that hashes of violating content may be used to detect repeat abuse.

Any age estimates, reference images, similarity scores and verification status records retained by Hoppy are kept while your account remains active, subject to the earlier deletion requirements below.

Biometric data processed by our verification providers for age estimation and liveness checks is retained for the duration of those checks. We require those providers to permanently destroy that biometric data as soon as possible once the checks are complete. Facial templates or geometry generated by cloud processing providers for a face comparison are retained only for that comparison and then permanently destroyed. The reference images and verification results we retain are subject to the limits in the preceding and following paragraphs.

Where required by law, biometric identifiers and biometric information held by Hoppy or service providers on our behalf will be permanently destroyed when the original purpose for collecting them has been fulfilled or within three years of your last interaction with the entity holding them, whichever occurs first, or by any earlier deadline required by applicable law. These requirements take precedence over the general retention provisions in this Privacy Policy, including backup, safety and ban-enforcement retention, unless retention is required by a valid warrant or subpoena issued by a court of competent jurisdiction and permitted by applicable law.

What information does Hoppy collect about me if I’m under the minimum age to use Hoppy?

Hoppy does not knowingly collect any information about or market to anyone under the minimum age set out in the “Who can use Hoppy?” section above. If we become aware that somebody who is under the minimum age has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from Hoppy. If we do delete a profile because you violated our age restriction rules, we may retain your mobile number and IP address to ensure that you do not try to get around our rules by creating a new profile.

Does Hoppy share my information with third parties?

We display your Public Content to eligible users through profiles and discovery features. We transmit Private Content to its intended recipients; it is not made available by Hoppy to other users. The limited safety processing and other disclosures described in this Privacy Policy still apply.

We may share aggregated information that does not identify you directly, together with other information including log data with third parties for industry analysis and demographic profiling. If that information can still be linked to you, it remains personal data and is subject to this Policy and applicable data protection law.

In addition, we share your data with the following categories of third-parties:

1. Service providers, to host and deliver the Services to users, maintain and secure our systems, develop new features, conduct data analysis and create reports, flag suspicious activity, evaluate performance, and improve the Services and the technology that underpins it. These providers may include group companies and external support, development and marketing agencies acting on our behalf. Verification and cloud processing service providers also carry out the checks described under “Identity, age and liveness verification”.
2. Marketing service providers, to help us deliver targeted advertising on third-party websites and applications and measure the effectiveness of our campaigns. For example, we may share your device’s advertising identifier, estimated location, elements of Account Information (excluding User Content and biometric verification data), and data about your interactions with our sites or App. Such disclosures are subject to applicable consent and opt-out requirements. See “California” below for rights relating to sale or sharing under California law. For the avoidance of doubt, we do not sell User Content or use it for promotional, marketing or external advertising purposes, as set out in Section 13.4.3 of our Terms of Service.
3. Social media service providers, to allow you to connect your Hoppy account with your account on those platforms.
4. Fraud prevention, identity and age verification, and anti-spam providers to protect the service from malicious activity and verify user identities.
5. Our community and safety teams, including moderators, to review accounts and content for safety purposes within the limits described under “Moderation” above.
6. Law enforcement agencies, where we are required to by law, where disclosure is otherwise lawful, necessary and proportionate for an investigation into alleged criminal behaviour, or necessary to protect a person from serious harm.

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Privacy Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

In the event that Hoppy or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

Your data may be shared with other Hoppy affiliates (entities controlled by, controlling, or under common control with Hoppy), for example to block accounts as part of our anti-spam and anti-fraud procedures. Our affiliates are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

What information can other users access about me?

You can use and enjoy Hoppy while sharing only minimal personal information with other users. Please be careful about what information you do share – you should assume that such information may eventually be made publicly available by the people you share it with.

Profile information

Profile Information you provide or select when you create or update your profile will be visible to eligible users who view it through the App’s profiles and discovery features. Private verification records and your phone number are not part of your visible profile. Much of your profile information is optional; please think carefully about what you choose to share.

In addition, your date of birth (which is Account Information) may be used to display your approximate age on your profile to other users.

Information you share in your interactions on the App

When you add information to your profile, including photos, a bio, interests, favourite quotes, movie covers or album covers selected for display, it forms part of your Public Content. Other eligible users may see it through profiles and discovery features, whether or not you have matched with them. Private messages and media are for their intended recipients, subject to the safety review described above.

Please be careful about sharing sensitive information in your profile or private messages, such as medical history or political or religious views. Your bio, photos and custom profile selections may reveal information about you. Adding these extra personal details is optional. Processing and display of special category information are subject to the consent requirements described under “Profile information” above.

Information you share with your matches

The user you are chatting with will be able to access the information you share with them. We do not make your Private Content accessible to other users, but it may be processed by our safety systems and moderators as described above. A recipient may still take a screenshot or recording, so think carefully about what you share. Any sharing must comply with Section 13.6 of our Terms of Service, which requires the other user’s consent except for the limited lawful reporting, confidential professional advice and legal-rights purposes stated there. If you request access to your messages under data protection law, we will assess the request under that law, including the rights of other people. Their consent is not always required; redaction or other limits may be appropriate.

In certain countries, users have the right under local law to download a copy of their conversation history. We cannot control how recipients subsequently use a copy, but they must still comply with applicable law and Section 13.6 of our Terms of Service.

Blocked users

When you block another user on Hoppy, we do our best to limit the amount of your information that the blocked user’s account can see about you, and the ways they can see and interact with you on the App.

If you are having any issues with a user you have blocked, or you believe that user has breached our Terms of Service, please report them to us from within the app or contact support@hoppy.com.

Following up on reports

If someone reports you for bad behaviour on the App (for example: breaching our Terms of Service), in addition to the actions we may take under our Guidelines, we may provide them with further details on any action taken as a result of their report. We disclose your identity to a complainant only where required by law or valid legal process, or where necessary and proportionate to prevent serious harm. Where lawful and safe, we will tell you beforehand, as set out in Section 13.4.2 of our Terms of Service.

Your rights

UK/EU

Under UK and European law, you have the right to lodge a complaint with data protection regulators. If you are based or the issue you would like to complain about took place in the UK, you can complain to the Information Commissioner’s Office (ICO). You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re based or the issue you would like to complain about took place within the European Economic Area, you can complain to your local data protection regulator and a list of their contact details can be found here.

You have a number of rights under UK/European data protection law.

1. Right to be informed: what personal data an organisation is processing and why (we provide this information to you in this notice).
2. Right of access: you can request a copy of your data.
3. Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
4. Right to erasure: you have the right to have your data deleted in certain circumstances.
5. Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
6. Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
7. Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
8. Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

If you want to exercise any of your rights listed above please visit Feedback Page or email us at support@hoppy.com. You can also contact us by post at The Gables Haggatt Hall, Saint Michael, Barbados.

California

If you are a California resident, please note the following about how we collect, use and disclose your personal information, including additional rights you may have to your personal information:

• CA Personal Information. Consistent with the “What is the legal basis that allows Hoppy to use my data” section above, we may collect certain categories of information about California residents, such as:
• Identifiers: name, gender, address, datadate of birth, photo, mobile phone number, e-mail address, IP address, username, device ID and contact list; if a California resident participates in certain programs or contests we administer, we may also ask them to provide social security number, taxpayer identification number, and government-issued number or identification;
• Biometric Information: facial geometry, biometric comparison information and similarity scores processed during age estimation, identity matching and liveness checks, as described above and subject to the required explicit consent or written release;
• Sensitive Personal Information (SPI): government-issued identification, biometric information used to identify you, precise geolocation, private communications, and information concerning health, sex life or sexual orientation, where collected as described in this Privacy Policy;
• Internet or Other Electronic Network Activity: traffic statistics, clickstream data, mobile carrier, and search terms;
• Geolocation Data: physical location of a California resident’s mobile device;
• Audio, electronic and visual information: profile photos and videos, audio and other media, and private messages and communications;
• Professional or employment-related information: work details you include in your profile and, if you apply to work for us, your employment information and work history;
• Education information: education details you include in your profile or provide when participating in a program we administer.

• The above categories of personal information correspond with the categories of personal information listed under Cal. Civ. Code § 1798.140.
• Sources of CA Personal Information. Consistent with “How is my personal data collected and used by Hoppy?” and “How else does the App collect and use my data?” above, we collect personal information directly from you, automatically when you use Hoppy, and from other users and partners as described in those sections.
• Use of CA Personal Information. We process California residents’ personal information for the purposes outlined in the “What is the legal basis that allows Hoppy to use my data” section above.

• CA Personal Information Sold, Shared or Disclosed for Business Purposes.

  • Sharing Personal Information for Business Purposes: We disclose Identifiers, Internet or Other Electronic Network Activity, Geolocation Data, audio, electronic and visual information, and relevant professional or education information to service providers as described above. Biometric Information and other Sensitive Personal Information may be disclosed to verification, cloud processing, information technology and safety providers only as needed for the purposes described in this Privacy Policy, subject to the applicable consent, use and retention limits.
  • Sale or Sharing of Personal Information: California law defines “sale” and “sharing” broadly, including some non-monetary exchanges. Disclosures to advertising partners described above may fall within those definitions, depending on the data, purposes and arrangements involved. The rights below apply to any such sale or sharing. This does not permit the sale or advertising use of User Content prohibited above.

• CA Privacy Rights. If you are a California resident and subject to certain exceptions, you may have the following rights:

  • Right to Know, Delete, Correct and Limit: you may have the right to request that we disclose what personal information we collect, use, disclose, sell or share about you specifically (“right to know”) and/or to delete the personal information we hold about you. To submit a request to exercise these rights, please submit an email request to support@hoppy.com and include “CCPA Request” in the subject line. To protect your and others’ privacy and security, we will verify your identity before responding to any request, and may ask you to provide us with information matching the account identifiers already maintained by Hoppy about you or additional proof where necessary. If you are making this request on behalf of someone else, we may request the authorized agent provide us with a copy of a valid power of attorney or evidence of the written authorization. You will not be penalized or discriminated against for exercising your rights to your personal information. You may also request correction of inaccurate personal information and, where applicable, limit use and disclosure of sensitive personal information, subject to the exceptions in California law.
  • Right to Opt-Out (“Do Not Sell or Share My Personal Information”). Where California law applies, you have the right to opt out of the sale or sharing of your personal information, including sharing for cross-context behavioural advertising. You may contact support@hoppy.com to exercise that right. This does not affect any additional opt-out method or recognition of opt-out preference signals required by law.
  • Shine the Light: California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at dpo@hoppy.com.
  • “Do Not Track”: Under California law, operators of online services are required to disclose how they respond to “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. This law also requires operators of online services to disclose whether third parties may collect personal information about their users’ online activities over time and across different online services when the users use the operator’s service.

Mexico

If you are in Mexico you have at all times the right to access and view the information we have about you: likewise, you have the right to require such information to be corrected or cancelled; you may oppose our use of your personal data for specific purposes and/or revoke at any time the consent you granted us for the processing of your personal data to the extent permitted by the law. In order to exercise such rights or to ask any questions or complain in relation to the processing of your personal data please contact our Personal Data Department ("PDD"). Please address your request to the following email: dpo@hoppy.com.

Your requests will be evaluated in the terms set out in the applicable laws. Our PDD will communicate to you (i) the information required for your identification as well as the documents needed to be sent alongside your request; (ii) the time periods in which you will receive an answer to your request; (iii) how you should file your request, including the forms that you may use to file your request, if any, and; (iv) the form or means in which we will deliver you the information.

In addition, you may limit the use or disclosure of your personal data by sending your request to the PDD at dpo@hoppy.com.

If your request is appropriate, the PDD will register you on the exclusion list for the purpose for which the exclusion is applicable.

How does Hoppy protect my personal data?

Hoppy has implemented security measures intended to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at Hoppy work hard to ensure your secure use of our site.

While we take reasonable precautions against security breaches of our website, user database and records, no website or internet transmission is completely secure. We cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur. Keep your account credentials and verification codes safe, protect access to your device and linked accounts, and log out of your account after use. If you believe your account or personal data has been compromised, please report it to support@hoppy.com.

Where is my personal data kept?

We want you to be able to access Hoppy wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US and UK. The hardware is located in third-party data centres but is owned by Amazon. If your personal data is transferred from the UK or the European Union to other countries outside the UK or European Union respectively, we ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place, such as approved model clauses, and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place please email dpo@hoppy.com.

Why did I receive an Apple Tracking Transparency prompt?

If you are an iOS 14.5 (or later) user: Apple’s App Tracking Transparency (ATT) framework requires Hoppy (like all app developers) to ask iOS users for permission before collecting data about them from other companies' apps and websites for advertising targeting or measurement purposes.

Hoppy will display the ATT prompt prior to connecting identifiable data collected from Hoppy with identifiable data from other companies' apps and websites for advertising purposes.

You can opt in or out of tracking at any time as follows:

1. On your iPhone, go to Settings > Privacy & Security > Tracking, where you can see a list of all the apps that have requested to track your activity
2. Tap to turn Hoppy’s permission to track on or off.

Does Hoppy collect any other personal data about me?

When you submit an enquiry to our Customer Support team through our Contact page, your email address is collected, and your IP address may be monitored. Additionally, any information you provide will be used to assist in addressing your questions or concerns. We will maintain records of our interactions with you, including any complaints you make about other users or that other users make about you, for up to six years following the deletion of your Account where necessary to establish, exercise or defend legal claims; otherwise the retention limits described above apply.

Does Hoppy use my personal data for any other purpose?

We may use your personal data to resolve disputes, troubleshoot problems and enforce our Terms of Service. This includes using identifying details and elections in notices sent to support@hoppy.com to record and honour arbitration or class-action opt-outs under Section 19.3(i) of our Terms of Service. We retain only the information necessary to give effect to those elections or deal with legal claims, including after account closure, for as long as needed for those purposes and permitted by applicable law.

From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. Such surveys are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey, please contact our Customer Support Team at our Feedback

Does Hoppy use ‘cookies’?

When you access the Hoppy site or use the App, we automatically collect personal data through cookies or similar technologies. A cookie is a small file that can be saved on your device or browser, enabling us to recognize and remember you. For more information about cookies, including their use and your available choices, please see our Cookie Policy.

Changes to the Privacy Policy

Any changes to this Privacy Policy or to the purposes for processing your data will be communicated to you by means that are reasonable, such as by email or a notification on our app. We will give reasonable advance notice of material changes, unless the law or an urgent safety or security issue requires a shorter period. Changes take effect on the notified date. If a change requires new consent under applicable law, we will obtain it before the relevant processing. Continued use of our site/app does not by itself provide that consent.

This Privacy Policy was last updated on 16 October 2026.