How To Submit A Data Erasure Request To Hoppy
If you are a UK or EU citizen or resident, you have the rights set out below. You also have the right to access your personal data according to the UK and EU General Data Protection Regulations (GDPR). To exercise your access rights, please consult hoppy.com/data-request.
If you are a California resident, please be advised that Hoppy does not meet currently the definition of a ‘Business’ under Cal. Civ. Code §1798.140(d)(1) and therefore is not subject to the California Consumer Privacy Act of 2018 (CCPA). Making a submission according to the procedure set out below will not guarantee you treatment under GDPR procedures as you do not qualify as a UK or EU data subject. Still, upon receipt of a request we may in our sole discretion accommodate all or part of your request, and in such case nothing in our response should be construed as a submission to the jurisdiction of the CCPA.
Data subject erasure requests: submission procedure
You have the right to request the erasure of certain personal data held by Hoppy.
You must confirm your email address before we will process your data subject erasure request
In order for us to respond to your request, we ask that you submit this request electronically via email to dpo@hoppy.com, and we will process it after authenticating your identity as the owner of your Hoppy account.
Step 1. Complete the Data Subject Erasure Request Form and prepare the required supporting documentation.
The template Data Subject Erasure Request Form containing instructions is available for download at hoppy.com/erasure-form. Please complete this templated form and ensure you provide all of the information and supporting documents requested in it. Supporting documents should be provided as attachments to your email in PDF format. You must also sign the form. We expect to respond to your request within one month of receipt of a valid request.
Step 2. Request an SMS verification code in the Hoppy app:
Log out of your Hoppy account > Open the Hoppy app, and enter the phone number associated with your Hoppy account > You will receive an SMS verification code
Step 3. Email dpo@hoppy.com: (i) attaching your signed Data Subject Erasure Request Form in PDF format, as well as your supporting documents; and (ii) copying and pasting the table below into your email, along with the requested information:
| Hoppy username | [add your Hoppy username] |
| Associated phone number | [this must be the phone number you used to sign up to Hoppy] |
| SMS verification code | [add the SMS code you received] |
| Authorized email address | [this should be the same email you are sending the message from] |
In addition to exercising your erasure right, you have the right to:
- Request access to, and corrections to your personal data.
- Restrict or object to certain types of data processing.
- Make a complaint with the local data protection authority (in the UK this is the Information Commissioner, see www.ico.org.uk).
For more information on your rights, see Hoppy's Privacy Policy available at: hoppy.com/privacy.
Last updated: 31 December 2024